Terms of Service

Version: 2.4 Effective Date: September 2, 2026 Last Updated: September 2, 2026

Definitions

The following terms shall have the meanings set forth below whenever they appear in these Terms of Service:

"Swapli" or "we/us" — Swapli by Webguy BV, a company registered in the Netherlands, company registration number KVK 72381647, located at Kerkstraat 21-1, 1017 GA Amsterdam, The Netherlands.

"Platform" — The website swapli.net, including all subdomains, applications, and related services operated by Swapli.

"Visitor" — A person who browses the website without registration. A Visitor may view limited content only.

"Mailing-List Subscriber" — A person who has subscribed to the mailing list only, and is not registered on the application platform.

"Registered (Unverified Email)" — A person who provided their email address at registration but has not yet verified it. Swapli may delete accounts of this type from the system at any time.

"Registered" — A person who provided their email address and verified it.

"Member (Free)" — A Registered user who has created a full personal profile. A Member (Free) may browse the website without restriction, but is subject to limits on sending messages and/or requesting exchanges.

"Verified Member (Free)" — A Member (Free) who has also verified their phone number and their identity via an identification document.

"Premium Member" — A Registered user who has paid for premium membership, or to whom the Swapli team has chosen to grant premium membership — in recognition of their contribution to the venture or for any other reason.

"Verified Premium Member" — A Premium Member who has also verified their phone number and their identity via an identification document.

"Member" — For convenience, wherever these Terms use the term "Member" without qualification, it refers to any person who is a member of the community (free or premium, verified or unverified). Full rights — including unlimited sending of messages and requesting of exchanges — are granted to a Verified Premium Member; Members (Free), and any Member (free or paid) who is not verified, are subject to limits according to their tier, as detailed in Sections 3 and 4.

"Property" — A residential property displayed on the Platform for exchange purposes, including all information, photographs, and descriptions uploaded regarding it.

"Exchange" — An arrangement between two Members to reciprocally exchange properties for a specified period.

"Host" — A Member who allows another Member to stay at their property as part of an Exchange or circular exchanges.

"Guest" — A Member who stays at another Member's property as part of an Exchange or circular exchanges.

"Community Guidelines" — The Community Guidelines and Code of Conduct of Swapli, which form an integral part of these Terms of Service.

"User Content" — Any information, text, photograph, description, or other material that a user uploads or publishes on the Platform.

"Third-Party Services" — External services that the Platform uses, such as payment processing (Stripe), identity verification (Didit or Stripe), and others.

Continuous Improvement

Swapli operates commercially and serves members around the world, and has been running stably for about half a year. The platform is no longer in Beta. That said, this is a software product that connects people, and occasional issues may still occur. We work to continuously improve the platform — found a problem? Tell us at support@swapli.net.

1. About Swapli and the Service

1.1 What is Swapli

Swapli is a Hebrew-language online platform connecting Israeli families worldwide for the purpose of home exchanges during vacations. The Platform enables Members to create a personal profile, showcase their property, search for suitable home exchanges, and communicate with other Members to arrange exchanges.

1.2 Swapli is a Matchmaking Platform Only

This point is central and recurs throughout these Terms:

Swapli provides technological tools to connect Members. Swapli is not a party to exchanges between Members, does not own or operate properties, does not conduct comprehensive background checks on Members or their properties, does not guarantee the accuracy of information published by Members, and is not responsible for the outcomes of any exchange.

Every Exchange is a direct agreement between two Members, and each Member bears sole responsibility for verifying, validating, and ensuring that the Exchange is suitable for their needs.

1.3 Services We Provide

The Platform provides the following services: tools for creating personal profiles and property profiles, a search engine to locate suitable exchanges, an internal messaging system for communication between Members, an identity verification system to strengthen trust in the community, and processing of membership payments.

2. Eligibility and Registration

2.1 Eligibility Requirements

To register and use the Platform, you must meet all of the following requirements:

(a) Be at least 18 years of age at the time of registration.

(b) Have full legal capacity to enter into contracts under the law applicable to you.

(c) Hold a legal right to host guests at any property you present — whether as an owner or as a tenant with permission from the property owner.

(d) Be a private individual - corporations, businesses, property management companies, and rental agencies are not permitted to register.

(e) Not have been previously suspended or removed from the Platform.

2.2 Registration Process

Registration is passwordless: providing an email address and accepting these Terms of Service, and verifying that address with a one-time code (OTP) sent by email — or, alternatively, registering with a Google account. A full name and phone number are then provided, and a referral code may be entered (optional). A password is optional and only for those who choose to set one for login.

2.3 Accuracy of Information

You commit to providing accurate, current, and complete information during registration and throughout your registration and membership. In particular: you must use your real name as it appears on your identification document. Nicknames, fictitious names, or abbreviations are prohibited. You must update your details whenever any change occurs. Impersonating another person is strictly forbidden.

2.4 One Account per Person

Each person may maintain only one account on the Platform. Creating multiple accounts is prohibited and may result in the closure of all accounts. Unless you have received written permission to do so from a Swapli representative.

2.5 Account Security

You are responsible for maintaining the confidentiality of your login credentials (email and password) and for all activity on your account. You must notify us immediately if you suspect unauthorized use of your account by contacting support@swapli.net.

3. Account Verification

3.1 Verification Steps

The Platform includes three independent verification steps, designed to strengthen trust and safety in the community:

(a) Email Verification — A verification code is sent to the email address you provided during registration.

(b) Phone Verification — A one-time verification code (OTP) is sent to your phone number via SMS.

(c) Identity Verification (KYC) — An advanced identity verification process conducted through a third-party provider (Didit or Stripe, as determined by system requirements). This process includes presentation of a government-issued identification document and a selfie photograph for facial verification. Upon request, identity verification may also be conducted via a video call, in which the person seeking to be identified presents an identification document to a Swapli representative.

3.2 Biometric Data

The identity verification process involves processing biometric data (facial recognition, liveness verification). This data is processed only by the service provider (Didit or Stripe, as determined by system requirements), in accordance with their privacy policy and your explicit consent, which will be requested before the verification process begins. Swapli retains only the verification result (pass/fail), name from the document, date of birth, document type and number, and issuing country. Swapli does not retain selfie photographs, document photographs, or video recordings.

3.3 Impact of Verification

Full access — including sending messages, requesting exchanges, and viewing some of the information and content on the Platform — is subject to two cumulative conditions: premium membership and full verification (email + phone + identity). Without full verification, even a premium Member remains limited: some information and content is blocked or hidden, and sending messages and requesting exchanges are limited or blocked — until verification is completed.

3.4 Verification Limitations

Verification is intended to increase trust in the community but does not constitute a guarantee. Swapli does not guarantee the identity, trustworthiness, or conduct of Members, even if they have completed full verification.

4. Membership and Payments

4.1 Membership Tiers

The Platform offers a free track plus paid tracks offered in several periods (as published on the pricing page):

(a) Free Tier (Registered User) — Registration and verification, profile and property profile creation, viewing properties and profiles. No ability to send messages (or limited messaging). Exchanges cannot be completed on the free tier.

(b) Renewing Paid Plans (Member) — Monthly, quarterly, semi-annual, or annual, which auto-renew until cancelled. They include all capabilities of the Free Tier, plus: sending and receiving messages, requesting and managing exchanges, and full access to all Platform features. This full access is also conditional on completing full verification (phone + identity); a premium Member who has not yet completed verification remains limited, as detailed in Section 3.3.

(c) Multi-Year Plans — Purchased as a one-time upfront payment, they do not auto-renew and expire at the end of the purchased term. They include all capabilities of the paid track.

4.2 Pricing

Current pricing is published on the website under "How Much Does It Cost?" All prices are quoted in Euro (EUR) and include VAT as required by applicable law. Swapli reserves the right to change prices. Price changes take effect at the next membership renewal and not during an active membership period.

4.3 Payment Processing

Payments are processed through Stripe, a secure payment provider that is PCI-DSS compliant. Your credit card details are transmitted directly to Stripe and are not stored on Swapli's servers at any time.

4.4 Automatic Renewal

Annual membership automatically renews at the end of each period unless you cancel automatic renewal before the renewal date. You will receive an email notification at least 14 days before the renewal date.

4.5 Cancellation of Renewal

You may cancel automatic renewal at any time through your account settings. Cancellation takes effect at the end of your current membership period — meaning you may continue using the service until the end of the period you have paid for.

4.6 Value-Added Tax (VAT)

In accordance with European Union regulations (VAT Directive 2006/112/EC), VAT is charged based on your country of residence. VAT details will appear on the invoice issued through Stripe.

4.7 Multi-Year Plans — Membership and Support for the Venture

A multi-year plan is made up of two parts: a one-year membership, and support for the Swapli venture for the remainder of the amount. By choosing a multi-year plan you support the continued development and growth of the platform — similar in nature to taking part in the crowdfunding of a young venture. In return, Swapli commits to doing everything within its ability to enable all of its supporters to use the platform throughout the years they have purchased. The plan is sold as a one-time upfront payment and does not renew automatically. You may cancel the purchase within 14 days of the date of purchase in accordance with your right of withdrawal (Section 5). Nothing in this section derogates from your mandatory consumer rights.

5. Right of Withdrawal for EU Consumers

5.1 Withdrawal Period

In accordance with the European Union Consumer Rights Directive (Directive 2011/83/EU), you have the right to withdraw from this purchase within 14 days of purchase without providing a reason.

5.2 Conditions and Limitations

The right of withdrawal applies during the 14 days from the date of purchase. After this period, the membership cannot be cancelled and no refund will be given. The membership grants the Member access to view and communicate with members of the community; it does not require the Member to actually make use of it, and non-use of the membership is not grounds for cancellation or a refund. Nothing in this section derogates from mandatory consumer rights.

5.3 How to Withdraw

To withdraw, send a written notice to legal@swapli.net with a clear statement of your intention to withdraw. The refund will be processed within 14 days of receiving your request, via the original payment method.

5.4 Withdrawal Form

You may use the standard EU withdrawal form, but are not required to do so. Any clear written notice will be accepted.

6. Referral Program and Bonuses

6.1 Referral Program

Swapli operates a "refer a friend" program. Each Member receives a personal referral code that may be shared with others.

6.2 Bonus Terms

When a new person registers using a referral code and completes a paid membership purchase, both the referrer and the new user are eligible for a membership bonus as published on the website. The bonus is granted only for a membership of one year or longer; a membership for a period shorter than one year does not qualify for the bonus. Swapli may change the scope and terms of the bonus from time to time; changes will not affect bonuses that have already been earned.

6.3 Limitations

Self-referral is prohibited. Swapli reserves the right to modify the terms of the referral program at any time. Changes will not affect bonuses that have already been earned.

6.4 Promotional Campaigns

Swapli may offer special promotions and benefits, particularly during launch periods. The terms of promotions, their duration, and scope will be determined at Swapli's discretion and will be published on the website or sent to Members via email. Swapli reserves the right to modify, suspend, or terminate any promotion at any time.

7. Member Obligations — General

7.1 Conduct

Every Member commits to acting fairly, honestly, and respectfully toward other Members and Swapli representatives. Additionally, every Member is subject to Swapli's Community Guidelines and Code of Conduct, which form an integral part of these Terms of Service.

7.2 Profile and Property

Every Member commits to: maintaining a current and accurate personal profile and property profile, uploading authentic and current photographs of the actual property, disclosing relevant information about the property including limitations, shared spaces, pets, stairs, or accessibility issues, and responding to messages and requests within a reasonable time (recommended within 3 days). Photographs must be authentic and reflect the actual state of the property. Uploading photographs that were generated or edited using artificial intelligence (AI) is prohibited.

7.3 Prohibited Actions

Strictly prohibited are: offering the property for rental or demanding any payment for an Exchange, demanding deposits, fees, or payments of any kind, using the Platform for commercial purposes, harassing, threatening, or harming other Members, publishing false or misleading information, including contact information (email, phone, social media) in property profile text or photographs, creating multiple accounts or sharing login credentials, using automated tools or scrapers, impersonating another person, attempting to communicate with Members or conduct Exchanges outside the Platform to circumvent rules, and sharing photographs of an exchange property on social media without explicit permission from the Host.

8. Home Exchanges

8.1 Exchange as an Agreement Between Members

Home exchanges are direct agreements between two Members. Swapli is not a party to these agreements, is not responsible for their terms, and does not guarantee their performance.

8.2 Exchange Process

Initial communication is established through the Platform: one Member sends an exchange request to another Member, including requested dates, number of guests, and an initial message. The other party may accept, reject, or propose alternative terms. The Platform provides an optional checklist as a coordination tool for the parties, but use of it is not mandatory. Members may share contact information and text content through the Platform's messaging system, at their discretion. Swapli does not control the timing or manner in which Members share personal contact information. Swapli may review and process the content of messages sent on the platform — by automated means and, where needed, human review — for safety, rules enforcement, fraud and circumvention prevention, and service improvement. See the Privacy Policy (§5) for details.

8.3 Pending Requests

An exchange request that receives no response will automatically expire and be closed after 30 days.

8.4 Communication Recommendations

We strongly recommend that every Member: conduct a video call with the other party before final approval, document the property's condition before and after the Exchange with photographs, maintain documented communication through the Platform, and prepare a detailed house guide for guests.

8.5 Responsibility for Damage During a Stay

Every Guest is responsible for damage they cause to the Host's home during their stay. That said, within reason and good faith: reasonable wear and tear and minor mishaps that accompany an ordinary stay — such as a broken glass — are a natural part of hosting and are not considered damage for which the Guest bears liability. In the event of actual damage, we recommend that the Guest and Host resolve it between themselves fairly and respectfully, and rely on insurance (Section 12) as needed.

9. Exchange Cancellations

9.1 Cancellation of Exchange

Cancellation of a coordinated Exchange is a serious matter that affects the other party and the trust of the entire community. Since Swapli is not a party to the exchange agreement between Members, cancellation of the Exchange is a matter between the Members themselves. Swapli requests that Members notify us of any changes or cancellations to an Exchange.

9.2 Duties of Parties Upon Cancellation

A Member required to cancel an Exchange commits to: communicating the cancellation directly to the other party and verifying that the message was received and understood (a unilateral notice is insufficient), making a good faith effort to help the other party find an alternative solution, and notifying Swapli of the cancellation.

9.3 Justified Reasons for Cancellation

Cancellation will be considered justified in the following cases: serious illness, death in the family, natural disaster, or other circumstances of force majeure as defined in Section 18, accompanied by appropriate documentation.

9.4 Swapli Intervention

Since Swapli is not a party to the exchange agreement, it does not cancel Exchanges. However, if Swapli becomes aware of serious breach of terms, safety concerns, or other exceptional circumstances, it may notify the parties, recommend that they cancel the Exchange, and in serious cases — suspend accounts or restrict access in accordance with Section 11. In the event of account suspension or closure, Swapli will notify the counterparts to any planned Exchanges that have not yet taken place.

10. User Content

10.1 Ownership

10.2 License to Swapli

By uploading content to the Platform, you grant Swapli a worldwide, non-exclusive, royalty-free license to use, display, and share the content within the Platform and for purposes of promoting Swapli. This license includes the right to use photographs uploaded to the Platform (cover photos and interior photos) as part of system screenshots for purposes of marketing, demonstration, or documentation of the Platform. This license terminates when you remove the content from the Platform or close your account, except for copies already shared with other Members as part of Exchanges, and for screenshots published prior to removal.

10.3 Prohibited Content

Uploading the following content is prohibited: offensive, obscene, threatening, racist, or illegal content, content that infringes copyrights or intellectual property rights of third parties, content that includes personal information of other people without their consent, content that includes external contact information (in text or photographs) intended to circumvent the Platform, and content that includes symbols, flags, or signs that may be offensive or controversial — Swapli will decide at its discretion whether to remove such content, or content likely to harm other Members or the Platform.

10.4 Photograph Specifications

Property photographs must be: actual photographs of the property (not illustrations or renderings), high quality and well-lit, in JPG, PNG, or WebP format, up to 10MB per photograph, and at minimum 6 photographs depicting key areas of the property such as: living room, kitchen, bathroom, bedroom, and outdoor area. Up to 20 photographs may be uploaded per property.

10.5 Content Removal

Swapli reserves the right to remove any content that violates these Terms, the Community Guidelines, or that is deemed inappropriate at our discretion. Upon removal of content, you will receive notice explaining the reason and your right to appeal (see Section 11).

10.6 Reviews

After an Exchange, Members may publish a mutual review. A review must be truthful, fair, and based on personal experience, and is subject to the content rules (§10.3) and the Code of Conduct. Reviews are displayed on the profile and property of the reviewed Member and are visible to other Members. A review, or the threat of a review, must not be used as a means of pressure, extortion, or retaliation. Swapli may remove a review that violates these Terms; a Member harmed by a review may report it and appeal (§11).

11. Moderation, Reporting, and Appeal

This section is applied in accordance with the European Union's Digital Services Regulation (Regulation (EU) 2022/2065 — Digital Services Act).

11.1 Reporting Content or Conduct

Any user may report content or conduct that they believe violates these Terms of Service, the Community Guidelines, or applicable law. Reports may be submitted via the "Report" button on the Platform or by contacting safety@swapli.net.

A report should include: identification of the location of the content or the identity of the user being reported, a description of the violation, and if available, supporting evidence.

11.2 Handling Reports

Swapli will address reports within a reasonable time proportionate to their severity. The team will review the report, make a decision, and send notice to both the reporter and the reported user explaining the decision and its reasoning.

11.3 Possible Actions

Depending on the severity of the violation, Swapli may take one or more of the following actions: sending a warning, removing violating content, temporary removal of property profile, account suspension, permanent account closure, recommending that parties cancel an ongoing Exchange, and reporting to authorities (in cases of fraud, theft, or threats).

11.4 Appeal

A Member against whom action has been taken may appeal the decision by contacting legal@swapli.net within 30 days of receiving notice. The appeal will be reviewed by a person who was not involved in the original decision, and a response will be provided within a reasonable time.

11.5 False Reports

Repeatedly submitting false or malicious reports may result in suspension of the reporting account.

12. Insurance

12.1 Insurance Requirement

Every Member commits to maintaining appropriate home insurance and third-party liability insurance in force for their entire membership period, and to ensure that the insurance covers guest occupancy as part of home exchanges. The insurance must be valid and appropriate in accordance with the law and requirements of the country in which the property is located.

12.2 Proof of Insurance

Swapli may request proof of insurance at any time. Failure to provide this may result in suspension of the ability to conduct Exchanges until proof of valid insurance is provided.

12.3 Travel Insurance

We strongly recommend that every Member purchase travel insurance that includes cancellation coverage, medical coverage, and personal liability coverage.

12.4 Swapli Does Not Provide Insurance

Swapli provides no insurance of any kind. Responsibility for obtaining insurance rests solely with each Member.

13. Intellectual Property

13.1 Swapli's Rights

All rights in the Platform, including design, code, logo, brand, and content (except User Content), belong to Swapli or its licensors and are protected by intellectual property law.

13.2 Limited Use

You are granted a limited, personal, non-exclusive, and non-transferable license to access and use the Platform for personal purposes only in accordance with these Terms. You may not: copy, modify, distribute, sell, or use any part of the Platform without prior written permission, reverse engineer or attempt to access the source code, scrape data from the Platform or collect information about other Members using automated means, or use Swapli's name, logo, or trademarks without permission.

14. Limitation of Liability

14.1 Service "As Is"

The Platform is provided "AS IS" and "AS AVAILABLE," without any warranty of any kind, express or implied.

14.2 We Are Not Responsible For:

Damage caused during or as a result of home exchanges, loss or theft of property, injuries sustained during occupancy of a property, inaccuracies in information published by Members, actions or omissions of other Members, cancellation of Exchanges by Members, disruptions or technical failures in the service, and actions or omissions of third-party providers (Stripe, Didit, and others).

14.3 Limitation of Damages

To the maximum extent permitted by law, Swapli's liability shall not exceed, in any case, the amount of membership fees you paid in the 12 months preceding the event that gave rise to the claim.

14.4 Caveat — Consumer Rights

Nothing in these Terms is intended to limit your statutory rights as a consumer under applicable consumer protection law. In case of conflict between these Terms and mandatory consumer rights, consumer rights shall prevail.

14.5 No Guaranteed Match

Swapli provides tools to increase the chances of a match, but does not guarantee that any Exchange will be found for you. Circular exchanges (a chain of three or more Members) are a possibility that the Platform aims to enable in order to broaden the range of matches — not a guaranteed service and not an undertaking by Swapli. Arranging a circular exchange is conditional on the agreement of all Members in the chain, and Swapli is not a party to the agreements formed within it.

Participation in circular exchanges is subject to Swapli's individual approval of each Member. The published conditions for circular exchanges are minimum threshold conditions only — meeting them does not entitle a Member to participate and does not obligate Swapli to enable it. Swapli reviews each Member on their merits and decides, at its discretion and based on suitability, whether they may take part in circular exchanges.

15. Indemnification

You agree to indemnify and defend Swapli, its officers, employees, partners, and service providers from any claim, damage, loss, expense, or liability (including reasonable attorneys' fees) arising from: your use of the Platform, your breach of these Terms, your breach of the Community Guidelines, your infringement of any third-party rights, or false or misleading information you have published.

16. Privacy and Personal Information

The Platform collects and processes personal information as described in our Privacy Policy, which forms an integral part of these Terms of Service. By using the Platform, you confirm that you have read and understood the Privacy Policy. For complete information about the collection, use, retention, and sharing of your personal information, please refer to our Privacy Policy at: swapli.net/legal/privacy-policy.

17. Account Termination

17.1 Termination by You

You may request deletion of your account at any time through your account settings. An account may not be deleted during an active Exchange — you must wait for all active Exchanges to conclude.

17.2 Grace Period

Upon requesting deletion, your account will enter a "grace period" of 30 days. During this period, data is retained and the account may be recovered. After 30 days, data is permanently deleted except for information required to be retained for legal reasons (payment records, consent records).

17.3 Termination by Swapli

Swapli may suspend or close an account: for breach of these Terms or the Community Guidelines (including the use of disrespectful language), for conduct endangering other Members or the Platform, in case of suspected fraud or illegal activity, for inactivity exceeding 12 months (after prior notice), or when required by law.

17.4 Effects

Upon account termination: access to the Platform will be blocked, your property listing will be removed from search, paid membership fees will not be refunded (except in cases of EU withdrawal rights), and data will be handled in accordance with the Privacy Policy and our legal obligations.

17.5 Removal for Violation

Swapli may remove from the community any Member who does not comply with the Terms of Service or the community rules, including the use of disrespectful language. In the case of removal for a violation, Swapli is not obligated to refund any membership fees already paid — including for a premium Member.

18. Force Majeure

Swapli shall not be liable for any delay or non-performance of its obligations arising from circumstances beyond its reasonable control, including: natural disasters, pandemics or health emergencies, wars, terrorism, riots or sanctions, failures in internet, electrical, or telecommunications infrastructure, government orders or changes in legislation, and strikes or labor disputes.

19. Changes to Terms

Swapli may modify these Terms from time to time.

Material changes — As a young, growing venture, we update these Terms from time to time. When we make a material change, we will make an effort to notify you in advance (by a notice on the website and/or by email), and on your next login to the Platform we will ask you to approve the updated Terms. Without approval, access to Platform services will be restricted.

Non-material changes (such as wording corrections, contact detail updates, or technical adjustments that do not alter the substance of rights and obligations) will take effect upon publication on the website without requiring renewed approval.

If you do not agree to the changes, you must stop using the Platform and cancel your membership in accordance with the membership cancellation section.

20. General Provisions

20.1 Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall continue in full force and effect.

20.2 No Waiver

Swapli's failure to exercise a right does not constitute a waiver of that right.

20.3 Assignment

Swapli may assign or transfer these Terms, in whole or in part, without your prior consent, provided that your rights are not adversely affected. You may not assign or transfer your rights or obligations without our prior written consent.

20.4 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Community Guidelines, constitute the entire agreement between you and Swapli regarding the use of the Platform.

20.5 Prevailing Language

These Terms are available in Hebrew and in English. In the event of any conflict or inconsistency between the versions, the Hebrew version shall prevail.

21. Governing Law and Dispute Resolution

21.1 Governing Law

These Terms are governed by the laws of the Netherlands, without limiting your rights as a consumer under mandatory law in your country of residence.

21.2 Jurisdiction

Any dispute not resolved through amicable means shall be resolved in the competent courts of Amsterdam, the Netherlands, subject to consumers' right to bring proceedings in the courts of their country of residence.

21.3 Online Dispute Resolution (ODR)

In accordance with EU Regulation 524/2013, consumers resident in the European Union may file complaints through the Online Dispute Resolution platform of the European Commission at: https://ec.europa.eu/consumers/odr/

21.4 Alternative Dispute Resolution (ADR)

Before pursuing court proceedings, we encourage you to contact us directly at legal@swapli.net. We are committed to attempting to resolve any dispute in good faith within 30 days.

22. Contact

For general inquiries: support@swapli.net For legal matters: legal@swapli.net For safety issues: safety@swapli.net For privacy-related matters: privacy@swapli.net Data Protection Officer: dpo@swapli.net

Swapli by Webguy BV Kerkstraat 21-1, 1017 GA Amsterdam, The Netherlands Registration Number: KVK (COC) 72381647